Terms & Conditions

Terms & Conditions for Lucky Block Casino

1. Acceptance of these Terms

By registering, accessing or using Lucky Block Casino (the “Platform”), you agree to these Terms & Conditions and any documents expressly incorporated by reference. If you do not agree with any part of these Terms, do not register or use the Platform. Continued use after changes to these Terms constitutes acceptance of the updated Terms.

2. Operator and Regulatory Oversight

Lucky Block Casino is operated by Lucky Block Holdings Ltd., registered in the United Kingdom (registration No. 12847593), with a principal address at 60 Threadneedle Street, London EC2R 8HP. Lucky Block Casino operates under a United Kingdom Gambling Commission licence (UKGC — licence No. 39372-R-319847-001). The Platform complies with applicable UK gambling law and UKGC regulation as they apply to licensed operators.

Eligibility and Account Registration
3. Eligibility Requirements and Minimum Age

You must be at least 18 years old to register and use Lucky Block Casino. By opening an account you confirm you meet the minimum age requirement and are legally permitted to use the Platform in the jurisdiction from which you access the service.

4. Geographic Restrictions

Access and use of the Platform are restricted in certain jurisdictions. Persons located in or accessing the Platform from prohibited jurisdictions (including but not limited to North Korea, Iran, Syria, Crimea, Cuba and the United States except where a specific state licence applies — New Jersey and Pennsylvania only — and other jurisdictions listed under the Platform’s Restricted Countries policy) must not register or play. Availability may change by jurisdiction and is determined by local law and regulatory requirements. UK residents are eligible to use the Platform in accordance with these Terms and applicable UK law.

5. Account Registration Rules

To create an account you must provide accurate and complete personal details (name, date of birth, email, phone number, and other required information). You agree to keep this information current. Accounts are personal and may only be used by the named account holder.

6. One-Account-Per-User Policy

Only one account is permitted per person. Creating multiple accounts is prohibited. Shared accounts, accounts opened under false or third-party details, or accounts intended to evade limits or restrictions will be closed and balances treated in accordance with the Platform’s Anti-Fraud policy.

7. Identity Verification and KYC

Lucky Block Casino requires identity verification during registration or at any time while your account is active. Typical KYC requirements include a valid passport, national identity card or driver’s licence (passport must have at least six months validity when requested), and proof of address (utility bill, bank statement or similar document dated within the last three months). Additional evidence may be required. Verification is required before certain activities such as withdrawals and may also be requested whenever there is a regulatory, compliance or security need.

8. Account Accuracy and User Obligations

You must provide truthful, accurate and complete information and update it promptly if it changes. You are responsible for ensuring that your contact details, identity information and payment details remain current. Failure to provide accurate information may delay or prevent deposits, withdrawals, bonus awards or account access.

9. Account Security and Login Credentials

You are responsible for maintaining the confidentiality of your account credentials (email, username, password). Choose strong passwords and do not share them. You must notify Lucky Block Casino immediately of any unauthorised access or security breach affecting your account. Lucky Block Casino may offer optional two-factor authentication (2FA) such as Google Authenticator; use of 2FA is recommended and may be required for higher risk transactions.

Prohibited Conduct and Fraud Prevention

10. Restricted Behaviour

You may not:- Use VPNs or other tools to bypass geographic restrictions;- Provide false or fraudulent information during registration or verification;- Use another person’s payment method without lawful authority;- Collude with other players to manipulate gameplay or bonuses;- Use automated systems, bots or scripting tools to interact with games or the Platform;- Attempt to cheat, manipulate game outcomes or exploit software errors.

11. Multi‑Accounting and Fraud Prevention

Multi-accounting, bonus abuse, chargeback fraud or any activity intended to gain an unfair advantage is not permitted. Lucky Block Casino employs monitoring, AML (anti-money laundering) and fraud-detection procedures. Accounts suspected of multi-accounting, suspicious patterns, artificially inflating stakes, or otherwise abusing Platform rules may be restricted, suspended or closed. Where fraud or criminal activity is suspected, Lucky Block Casino may freeze funds, retain records and share information with regulators or law enforcement.

12. Actions on Suspicion

If we reasonably suspect prohibited behaviour: we may suspend account activity and withhold withdrawals while we investigate. Verification and investigation can take up to 5–10 working days or longer depending on circumstances. Lucky Block Casino will endeavor to communicate with you during this period.

Bonuses, Promotions and Play Requirements
13. General Bonus Principles

Bonuses and promotions (including the welcome offer) are governed by separate Bonus Terms which form part of these Terms. All bonuses are credited to a separate bonus ledger and subject to wagering requirements, game contribution tables, maximum bet restrictions and expiry rules. Bonuses are not cash until wagering conditions are met and may be voided if rules are breached.

14. Welcome Offer (United Kingdom Specific)

Where available to eligible UK customers, the current welcome offer provides a 200% match up to £25,000 plus 50 Free Spins on the Le Cowboy slot for an initial qualifying deposit (minimum £20). The welcome bonus is divided into 10 parts (each 20% of the qualifying deposit plus 5 Free Spins). Parts unlock and become playable according to the Platform’s stated activation schedule and wagering progress.

15. Wagering Requirements and Game Contributions

Wagering terms for the welcome offer are 60× the initial deposit (equivalent to 6× per bonus part) to fully unlock bonus-related funds. Contributions to wagering are game-dependent: slots generally contribute 100%, live casino typically 20%, roulette and live roulette 5%, crash/quick games 0%, sports 2% and other games a specified percent. The maximum stake while wagering a bonus is £5 unless otherwise stated. Maximum cashout limits and other caps may apply to bonus winnings; for example, bonus-related withdrawals may be limited to 10× the qualifying deposit. Read the specific Bonus Terms that accompany each promotion.

16. Activation, Time Limits and Expiry

Qualifying deposits for welcome offers must be made within 30 days of registration. Free Spins and other promotional elements may have shorter expiry periods (e.g., FS winnings usable within 7 days). Once the time limits expire, unused bonus balances and Free Spins will be removed.

17. Bonus Abuse Prevention

Lucky Block Casino reserves the right to withhold, adjust or confiscate bonuses and winnings where bonus abuse is suspected. Examples of abuse include collusion, multiple accounts, deliberately making invalid bets to meet wagering requirements, or using excluded games that contribute 0% to wagering. Any attempt to circumvent rules may result in bonus cancellation and account sanctions.

Deposits, Withdrawals and Payment Terms
18. Payment Methods, Minimums and Processing

Lucky Block Casino supports a range of deposit and withdrawal methods. Available methods and limits depend on your country and account status. Typical methods and parameters include:- Visa/Mastercard: deposit min £10, max £5,000 (instant, 0% fee). Withdrawals min £20, processing 2–5 working days, 0% fee.- Debit Card: deposit min £10, withdrawals min £20, processing 2–5 working days.- Apple Pay / Google Pay: deposit min £20, processing within minutes.- E‑wallets (Skrill, Neteller): deposit min £15, fees may apply (e.g., 1.5% on deposits, 2% on withdrawals), instant deposits, 1–2 working days withdrawals.- Bank Transfer (UK): deposit min £50, withdrawals min £50, processing 1–3 working days.- Cryptocurrency (BTC, ETH, LTC, USDT): deposit min ≈0.001 BTC (≈£40), withdrawals min ≈0.002 BTC (≈£80), network fees apply and are payable by the user; processing typically completes in 10–120 minutes depending on chain confirmations.

These figures are illustrative of currently supported methods; the cashier displays up-to-date limits, fees and processing times. Lucky Block Casino does not guarantee the availability of every payment method to every customer.

19. Withdrawal Limits and Timing

Minimum and maximum withdrawal amounts apply by method. Daily and monthly caps apply depending on account level. Typical limits: daily maximum £10,000; monthly limits £25,000 for Silver/Gold/Platinum, £50,000 for Diamond/Elite, Bronze lower-tier limits apply. Lucky Block Casino may require additional verification before processing large withdrawals. Processing time after internal approval varies by method as set out in the cashier.

20. Verification Prior to Withdrawal

Withdrawals are subject to verification checks. You must complete KYC and any requested documentation before funds are released. For withdrawals above specified thresholds (commonly £5,000), additional identity and source-of-funds checks may be required and can take up to 24 hours or longer depending on the nature of the request.

21. Processing and Review Procedures

All deposit and withdrawal requests are reviewed for compliance with these Terms, Bonus Terms, AML and fraud prevention policies. Suspicious transactions may be delayed, reversed or blocked. Lucky Block Casino will notify you of required documents or steps; failure to provide requested evidence may result in delayed or refused withdrawals.

Responsible Gambling
22. Responsible Gambling Tools

Lucky Block Casino provides tools to help you manage play: deposit limits (daily/weekly/monthly), loss limits, stake limits, session reminders, time-outs and self-exclusion. Limit changes generally take effect after a cooling-off period (commonly 24 hours). You can find these controls in the Responsible Gambling section of your account.

23. Self-Exclusion and Time-Outs

You may request a temporary time-out (1, 7 or 30 days, or other periods) or self-exclusion for longer terms (minimum six months). Time-outs take effect immediately and during self-exclusion you will be prevented from logging in or creating a new account. Lucky Block Casino supports registration on GAMSTOP for UK customers and will comply with GAMSTOP self-exclusion requests.

24. Support and External Resources

If you have concerns about your gambling, contact Lucky Block Casino support or seek independent help. Lucky Block Casino provides links and referrals to support organisations, including BeGambleAware, GAMSTOP, Gamblers Anonymous, the National Problem Gambling Clinic (NHS) and Gordon House Trust. Contact details and links are available in the Platform’s Responsible Gambling section.

Game Fairness, Technical Issues and Disputes
25. Game Fairness and RNG

Lucky Block Casino uses certified Random Number Generators and reputable software providers. RNG certification is performed by independent testing laboratories and certifications are available upon request. Games display published RTP figures which reflect long-term expected returns; short-term variance will occur.

26. Technical Interruptions and Voided Play

From time to time, technical errors, connectivity issues or third-party outages may interrupt play. In the event of a technical fault that affects the outcome of a game, Lucky Block Casino may void affected rounds, refund stakes, or otherwise correct results in line with the software provider’s rules and regulatory guidance. Lucky Block Casino aims to maintain platform stability; however, no guarantee of uninterrupted service is provided.

27. Disputes and Resolution

If you have a complaint, contact support via live chat, support email . Lucky Block Casino will acknowledge complaints promptly and aim to provide a substantive response within stated timelines. If you remain dissatisfied, you may escalate the matter to the UK Gambling Commission or another applicable dispute resolution service as referenced in your country’s regulatory framework.

Account Suspension, Closure and Funds
28. Suspension and Closure

Lucky Block Casino may suspend, limit, or close accounts where necessary for compliance, security, fraud prevention, suspected criminal activity, breach of terms, or at your request (including self-exclusion). Where possible, Lucky Block Casino will inform you of actions taken and reasons unless doing so would compromise an investigation or breach legal obligations.

29. Treatment of Funds on Suspension

Balances may be retained, frozen or returned depending on the circumstances and any applicable investigations. Where funds are withheld for verification or in response to suspicious activity, they will be released or returned when Lucky Block Casino is satisfied with verification and compliance checks, subject to any deductions permitted under law or these Terms.

Intellectual Property and Platform Ownership
30. Intellectual Property

All content, trademarks, designs, code, graphics and functionality on the Platform are owned or licensed by Lucky Block Casino and Lucky Block Holdings Ltd. You may use the Platform solely for lawful personal gambling purposes. Any unauthorised copying, distribution, modification or commercial use is prohibited.

Limitation of Liability and Indemnity
31. Limitation of Liability

Lucky Block Casino provides the Platform on a licensed, regulated basis. Subject to applicable law, Lucky Block Casino and its affiliates are not liable for indirect or consequential losses, loss of profit, loss of data or business interruption arising from your use of the Platform or third-party services. Lucky Block Casino’s liability for direct losses caused by our proven negligence is limited to the amount of actual losses you can show were directly caused by Lucky Block Casino and within the control of Lucky Block Casino.

32. Indemnity

You agree to indemnify and hold harmless Lucky Block Casino, its officers and agents from any claims, losses or damages arising from your breach of these Terms, illegal activity, fraudulent conduct, or failure to follow rules.

Changes to Terms and Service
33. Modifications

Lucky Block Casino may update these Terms from time to time. We will make reasonable efforts to notify users of material changes (for example via email or platform notice). Continued use of the Platform after publication of updated Terms constitutes acceptance of those updates. Material changes affecting rights or customer funds will be communicated clearly prior to taking effect where possible.

Contact and Support
34. How to Contact Us

Support is available through live chat (24/7), email and phone:

Live Chat: via the Platform widget (24/7)
Email (general support and Complaints)
Phone (UK): +44 (0)20 3870 8234 — Mon–Fri 09:00–21:00 UTC, Sat–Sun 10:00–19:00 UTC

Please use these channels for account questions, KYC instructions, complaints and responsible gambling support. Response times vary by channel; email replies typically take 2–4 hours on working days and 6–8 hours on weekends.

Final Provisions
35. Governing Law

These Terms are governed by the laws applicable to the operator and the licences held by Lucky Block Casino. Where you are a UK customer, UK law and UKGC regulatory rules apply.

36. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in force.

37. Entire Agreement

These Terms and any documents expressly incorporated by reference constitute the entire agreement between you and Lucky Block Casino in relation to your use of the Platform.

38. Where to Find Further Information

Full and current Bonus Terms, Privacy Policy, Responsible Gambling policy, cookie and security information are published on the Platform and form part of these Terms. If you cannot find the information you need, contact support and we will guide you.

Last updated: Lucky Block Casino Terms & Conditions (refer to the Platform for the effective date).